Last updated: 25 October 2026
At Touchwood Furniture, we want you to be satisfied with your purchase. This policy explains our return, refund, exchange, replacement and warranty procedures, including eligibility requirements, return methods, shipping costs and refund processing times.
This policy applies to purchases made through our website and is subject to the conditions below and applicable consumer law.
1. Return Window
Customers may request a return for an eligible product within 2 days of delivery for a change of mind, subject to the conditions in this policy.
To request a return, customers must contact Touchwood Furniture within this period and obtain return instructions before sending or bringing the product back.
For change-of-mind returns, products must be unused, in their original condition and accompanied by their original packaging and included accessories, where applicable. Products that have been used, altered or damaged after delivery may not qualify for a change-of-mind return.
This 2-day return window is for a change of mind. It is separate from our three-year Touchwood Furniture warranty.
2. Change-of-Mind Returns
We accept eligible change-of-mind returns requested within the two-day return window, provided the product meets the conditions stated in this policy.
Before returning a product, customers must contact us to request approval and receive return instructions.
For change-of-mind returns:
- Customers are responsible for arranging and paying for return transport.
- Customers must ensure the product is appropriately packed to prevent damage during transit.
- Products must be returned in their original, unused condition, with included accessories and packaging where applicable.
- Return requests are subject to verification and approval by Touchwood Furniture.
If a returned product does not meet the eligibility conditions, we will explain the reason the return cannot be accepted.
These conditions do not limit any rights or remedies available under applicable consumer law.
3. Damaged, Defective, Incomplete or Incorrect Products
If your product arrives damaged, has a manufacturing defect, is incomplete or differs from the product ordered, please contact us as soon as possible after delivery.
Please provide your order number, a description of the issue and clear photographs or videos, where applicable, so that we can assess your request.
For verified claims involving damaged, defective, incomplete or incorrectly delivered products:
- Touchwood Furniture will arrange and cover the cost of collection or return where required.
- Customers will not be required to pay return shipping charges for an approved claim covered by this section.
- We will assess the issue and explain the available resolution, which may include repair, replacement, correction of the order or a refund, as applicable under this policy and consumer law.
Please do not arrange a return shipment for a damaged or defective product before contacting us and receiving instructions.
The two-day change-of-mind return window does not remove any rights or remedies customers may have under applicable law for defective or incorrectly supplied products.
4. Exchanges
Exchange requests for eligible products may be accepted subject to approval, product condition and availability.
Customers must contact Touchwood Furniture before sending or bringing a product back. Change-of-mind exchanges are subject to the two-day return window and the return conditions described in Section 2.
For exchanges arising from verified damaged, defective, incomplete or incorrectly delivered products, Touchwood Furniture will arrange and cover the applicable collection or return costs.
If the requested exchange product is unavailable, we will contact the customer to discuss the available resolution.
Any price difference between the original and replacement products will be communicated to the customer before the exchange is completed.
5. Return Methods and Shipping Costs
Eligible returns may be completed through our showroom or by mail/courier, subject to prior approval and the instructions provided by Touchwood Furniture.
In-store returns
Customers may bring an eligible product to our showroom after contacting us and receiving confirmation and return instructions.
Mail or courier returns
Customers may return an eligible product by mail or courier after receiving our instructions.
For change-of-mind returns:
- Customers are responsible for arranging and paying for return transport.
- Customers are responsible for obtaining and paying for any courier service or shipping label required.
- Customers should contact us before shipping the product.
For approved claims involving damaged, defective, incomplete or incorrect products:
- Touchwood Furniture will arrange and cover the cost of collection or return when required.
- Customers should follow the collection or return instructions we provide.
We do not charge a separate restocking fee for approved returns. Return shipping costs, where applicable, are separate from any restocking fee.
6. Refund Eligibility and Processing
Refunds are subject to the eligibility conditions in this policy and verification of the returned product or claim, where applicable.
For an approved refund, Touchwood Furniture will process the refund within 7 days of refund approval.
The refund will generally be issued through the original payment method where possible. If this is not possible, we will contact the customer to arrange an appropriate alternative.
After we process the refund, the time required for the amount to appear in the customer's account may depend on the payment provider, bank or financial institution.
For change-of-mind returns, customers remain responsible for arranging and paying for return transport. No separate restocking fee is charged.
Where a refund is approved for a damaged, defective, incomplete or incorrectly delivered product, the applicable resolution and return arrangements will be communicated to the customer.
7. Warranty
Touchwood Furniture provides a three-year warranty against manufacturing defects on all products sold by us, starting from the date of delivery.
Customers may contact Touchwood Furniture directly to submit a warranty claim. Please provide your order details and a description of the issue. We may request photographs or videos to help assess the claim.
We will assess each claim and, where the defect is covered, provide an appropriate remedy in accordance with our warranty terms and applicable consumer law.
This warranty is provided by Touchwood Furniture and is separate from the 2-day change-of-mind return window in Section 1.
The warranty does not cover issues outside the applicable warranty terms, such as damage caused by misuse, accidents, unauthorised modifications or normal wear and tear, where those exclusions apply.
Nothing in this warranty limits any rights or remedies available to customers under applicable law.
8. Products Not Eligible for Change-of-Mind Returns
A change-of-mind return may be declined if the product:
- Is returned outside the applicable two-day return window.
- Has been used, altered or damaged after delivery.
- Is not returned in the required condition or is missing included components.
- Does not meet the eligibility conditions explained in this policy.
These conditions do not remove any applicable rights relating to products that arrive damaged, defective, incomplete or incorrect, or any rights available under applicable law.
9. Order Cancellations
Customers may contact Touchwood Furniture to request cancellation before an order is dispatched.
Cancellation requests are subject to the order's fulfilment status. If a cancellation is accepted and a refund is due, the refund will be processed in accordance with Section 6.
Once an order has been dispatched or delivered, the applicable provisions of this policy will apply.
10. How to Request a Return, Replacement or Refund
To start a return, exchange, replacement or refund request, contact us using the contact information on our website.
Please provide:
- Your order number.
- The product name.
- The date of delivery.
- The reason for your request.
- Photographs or videos showing any damage, defect or discrepancy, where applicable.
Our team will review your request and provide the next steps. Please wait for our instructions before returning or shipping any product.
11. Contact Us
For return, refund, exchange, replacement and warranty enquiries, contact:
Touchwood Furniture
Business operated by: Puthoor Trading Corporation
Showroom address: Puthoor Arcade, Wayanad Road, East Nadakkave, Kozhikode, Kerala 673006, India
Phone: +91 95620 88799
Email: info@touchwoodfurniture.in
Website: https://touchwoodfurniture.in/
Please include your order number in your communication so we can assist you efficiently.
For physical returns, customers must contact us and receive instructions before bringing or shipping a product back.
12. Policy Updates and Consumer Rights
Touchwood Furniture may update this policy when necessary. The applicable terms for a purchase will be interpreted consistently with the information provided to the customer and applicable law.
Nothing in this policy is intended to exclude, restrict or override any consumer rights or remedies that cannot lawfully be excluded under applicable law.